Request Return or Exchange

Zophy Returns & Exchanges Policy

If you are considering a return because a jump ring has detached from the clasp, please first review our specific information regarding the jump rings we use here.

Note on Jump Rings: We do not accept returns for jump rings that have come apart. However, if your jump ring has been lost, please contact our team at info@zophy.co.uk, and we will do our best to assist you with getting a replacement fitted.

How to Start a Return

To request a return or an exchange, please submit your formal request via our portal here.

• Timeframe: You have a 14-day window from the date of delivery to request a return.

• Postage: Return shipping costs are the responsibility of the customer. The only exception is if an error was made on our part (e.g., the wrong item was dispatched).

• Shipping Requirements: We strictly require that you use a tracked service and retain proof of weight for your return parcel.

Inspection and Refund Process

Once your return is received, it will undergo a quality inspection before a refund or replacement is issued.

• Original Condition: All items must be in their original, unused condition to be eligible. This includes the product(s) and all original Zophy packaging.

• Shipping Costs: Please note that we do not refund the original shipping fees paid at the time of purchase.

Non-Returnable Items

We reserve the right to refuse a return if the item:

• Shows signs of wear or damage (scratches, intentional breakage, or water damage).

• Carries a strong odour (e.g., perfume or smoke).

• Is missing its original packaging.

Important: If an item is refused during inspection, it can be shipped back to you at your own expense.

Exchange Policy

To ensure a smooth process, we only allow one exchange per item. Please ensure you are certain about your preferred replacement item before committing to the exchange.